Terms of Service
Version draft-2026-11-12 · Turndown ATX · Austin, TX
Draft terms.The summary below describes how Turn Down works today; the full Terms of Service are being finalized with legal review. We'll post the complete text here and ask you to accept it before your next booking.
What Turn Down is
Turn Down is a marketplace that connects homeowners with independent cleaning professionals in Austin, TX. The professionals are independent contractors — they choose which jobs to accept and set their own prices, which you review and confirm before anything is booked.
Payment
- You save a card when you confirm a booking. Payments run through Stripe — we never see or store card numbers.
- When you confirm your booking details, we place a hold on your saved card for the booking total, including sales tax. If your cleaning is more than 24 hours away, the hold is placed about 24 hours before the scheduled start. If your cleaning is less than 24 hours away, the hold is placed when you confirm. The hold becomes a charge when your cleaning professional marks the job complete.
- Cancellations are free up to 24 hours before the start; inside that window a flat $25 late-cancellation fee applies. The exact policy is shown before you cancel.
Questions & disputes
If anything about a cleaning or a charge isn't right, email turndownatx@gmail.com and we will review it with you.
Changes to these terms
When these terms change, we'll update this page and its version, and ask you to accept the new version before your next booking. See also our Privacy Policy.